SUMMARY
The Retail Sales Representative will be responsible for providing window and door solutions to homeowners. The majority of meetings with homeowners will be conducted in the customers’ home at dates and times convenient to the homeowner. Must thrive on closing the deal.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Strive to continuously build skills, knowledge, and expertise of all Pella products, product availability and product restrictions
- Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required.
- Ability to overcome technical and business objections of prospective customers a must.
- Present solutions to homeowners including price, credit terms, accurate sales contracts, estimated time of delivery based on firm’s production and delivery schedules
- Provide a high level of customer satisfaction in order to maintain required Customer Satisfaction scores, including developing rewarding customer relationships.
- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
- Convert in-bound sales leads to sales.
- Ability to enter complete customer and sales information in CRM database software as well as prepare bids in quoting software.
- Prepare reports of business transactions
- Collect and research information needed to identify and resolve problematic situations in a timely matter
- Meet the needs of the organizations current and prospective customers by managing and responding promptly to all appropriate requests.
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPETENCIES
- Knowledge of modern office procedures and methods including general office equipment, office systems and record keeping
- Communication skills:
- Knowledge of modern business communication including telephone communications, e-mail, style and format of letters, memoranda, minutes, and reports
- Speak clearly and persuasively in all situations
- Provide an overt, concise and prompt response to all inquires and/or requests
- Listen carefully and obtain clarification when necessary
- Write legibly and informatively, read and interpret written information, edit work for spelling and grammar
- Ability to present information in one-on-one and small group situations
- Mathematical Skills include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
- Computer skills include the ability to use a personal computer and various software programs (i.e. Customer Database, Excel, Word Processing, Outlook, etc.)
- Reasoning Abilities:
- Ability to carry out instructions furnished in written, oral, or diagram form
- Ability to relate across a broad and varied customer base
- Ability to establish priorities, work independently, and proceed with objectives and little supervision
- Ability to investigate ways to improve and promote quality and productivity; strive to meet and increase productivity standards established by the organization
- Safety and Security: observes safety and security procedures
- Attention to detail: demonstrates accuracy and thoroughness
- Completes work in a timely matter, ability to juggle multiple tasks at one time
- Consistently at work and on time and ensures work responsibilities are covered when absent
QUALIFICATIONS
Education and/or Experience: High School diploma or general education degree; or 1-3 months related experience and/or training; or equivalent combination of education and experience. Sales experience preferred.
Certificates, Licenses, Registrations: Employee will be required to maintain MHIC license and other licenses as territory requires.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to stand, walk, use hands to finger, hand, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required include the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above description is not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of the job.
To apply for this position, please submit cover letter and resume to Brad Yourkavitch, Retail GM, byourkavitch@kc-pella.com.