Contractor's and Residential Builder's Blog

Builders and contractors are invited to the Pella Pro Expo event hosted by KC Company for the opportunity to visit with vendors and take part in educational sessions. This free event takes place on June 4th at 3:30 at KC Company Corporate Offices.

In today’s world, we hear about ethical decisions people make every day. Just turn on the news and we are feed stories ranging from corporate executive scandals and government cover-ups to average citizens making a positive difference in their neighborhoods.

Let’s face it, building a home is expensive. An investment in time to make the right decisions about your home is equally important as the actual investment itself. When we think “build green”

The American Flag...  Lady Liberty…  Mickey Mouse…  The Twin Towers…  The Olympic Rings…These are all iconic images that represent something much greater than the image itself.

Most People call it the "Golden Rule".  Around here, we also call it "Customer Service".  That rule, of course, is to treat people the way in which you want to be treated.

I’m not sure there is a better way to establish yourself with a community other than just diving in.  It’s difficult to reach your customers at a low cost so try some good ol’ fashion community service.  It’s almost no cost and they’ll love you for it.  

Many corporate companies today outsource customer service…

Example:
For computer technical support, you are more than likely to be calling a foreign country. The problem is understanding the voice behind the call. You don’t really feel that passion with a technical support person over a phone.